Check Extensions and Plugins
Some extensions can cause problems with logging in to websites, especially extensions associated with certain websites. For example:
- If you cannot log in to Yahoo! and you use a Yahoo! Toolbar extension, try disabling it using the instructions in theTroubleshooting extensions and themes article, restarting Firefox and then following the steps above to clear cookies and cache again.
- If you cannot log in to Gmail and you use a Google extension, try disabling it and then following the above steps to clear cookies and cache before trying to log in again.
- Other extensions may also cause login problems. To determine if they are the cause, see: Troubleshooting extensions and themes.
Some plugins can also cause problems logging in to websites. See the Troubleshooting plugins article for instructions on how to determine whether a plugin is causing your problem.
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